Mission

(1) Purpose

Prepare the culture for

content management practices and 

Content Management Systems (CMS) as 

 productivity tool.

(2) Strategy and

Strategic Scope

• Launch and sustain an Networks-wide web education program - business English & Web Design
  
  1. Recognize the web as strategic to business and communications -outstanding customer service
  2. Communicate to end-users by embracing user centered design -  IT systems maintenance
  3. Transparently publish standards and keep them up-to-date
• Restructure web sites using end-user Information Architectures (IA's)-set template shop
  
  1. Apply better practices to SEARCH until user satisfaction meets acceptable goals
  2. Develop a communications strategy to address all channels, all end-users
  3. Publish performance criteria, conduct performance reviews and publish results
     
• Prepare the culture for content management practices and CM Technology
  
• Evolve and integrate Governance - Information -Technology to enable e-Gov
  

(3) Policies and Standards of Behaviour

A mission needs to be translated into everyday actions.  Policies and standards should be created and monitored that test delivery.

These might include monitoring the speed with which telephone calls are answered in the sales call centre, the number of complaints received from customers, or the extent of positive customer feedback via questionnaires.

(4) Values and Culture

Customer first

Recognise and reward excellence

Team Work